Frequently Asked Questions About The Mat
Questions About Self Service Laundry:
Do I have to have quarters?
Although our washing machines do take quarters, we use Fast Card and you can put cash on your card.
Do you have large machines for bulky items?
Yes, we have 14 60-pound machines and 1 80-pound machine. All of our dryers are larger than "normal" at 50 pounds and we have six that are 80 pounds.
Can I purchase soap from you?
Yes, we sell soap over-the-counter.
What hours are you open?
Monday-Friday, we are open from 8 a.m. to 6 p.m. On the weekends, we are open at 7:30 a.m. to 6 p.m. 6:00 p.m. is the time of the last load so please come before then!
I have never been to a laundromat. Will there be someone there to help me?
Yes, we are fully attended and our attendants are trained to help our customers.
Questions About Wash and Fold:
What is the turnaround time if I am having fluff and fold done?
We guarantee the next day, but sometimes we can have it done the same day! Ask us to see if we can handle a same-day order. We will text you when your clothes are done.
What detergent do you use?
We use the best products, Tide and Downy. If you need something special, bring it with you!
What time can I bring my clothes in?
We are fully attended all day, every day, so any time we are open, you can drop off your fluff and fold.
Questions About Commercial Wash:
Are you equipped to wash our linens three times a week?
Yes, we specialize in commercial laundry. We can handle whatever size loads you bring in.
Do I need to bring in my commercial laundry?
For the time being, we do commercial drop off. Starting in September 2020, we will begin to have pickup and delivery.
Questions About Pickup and Delivery:
When is it going to begin?
We will begin laundry pickup in September 2020.
How much do you charge per pound?
If you schedule a weekly or bi-weekly pickup, it will be $1.40 a pound. Pickups by request are $1.50 a pound.
What hours do you pickup?
We pickup on Monday, Wednesday and Friday from 8 - 11 a.m.
What if I can't be home at that time?
On the schedule site, let us know where to pick up or deliver your clothing. Possibly leave it on your porch or behind the gate. Maybe even leave it with your apartment manager.
Do you pickup and deliver residential or commercial clothing?
Yes, we do both.